Terms and Conditions

Our terms and conditions comply with UK legislation and Distance Selling regulations. Please do not hesitate to contact us if you have any questions. It is assumed by making an order, that you accept BTM’s online Terms and Conditions. These Terms and Conditions do not affect your statutory rights as a customer.

All products are sold in £ sterling. Goods are charged at the price shown on the product pages on the date the customer places the order. Prices may be changed without notice.

All trademarks appearing on the service are trademarks of their respective owners. Product descriptions on this site typically provide an overview of a product’s main features. Full product specifications are available from the relevant manufacturers’ web sites or brochures.

Images where shown are representations of the products offered and are typically sourced from the relevant manufacturer. Colors and styles may differ from those of the actual product supplied due to image quality or availability.

Payment can be made by Visa, Master Card, Delta or Switch via our secure payment provider Pay Pal.

All credit/debit cardholders are subject to validation checks and authorisation. If the issuer of your payment card refuses to authorise payment to us, we will notify you immediately. We will not be liable for any delay or non-delivery as a result of such refusal.

All customers placing an order will be provided with a receipt, both by email and to the specified address.

We do our very best to show only products we have in stock on our site. However, popular products can go out of stock quickly. In the unlikely event of this happening, when we receive your order we will email you with the expected delivery time. If you decide not to continue with your order any sum debited by us from your credit card will be re-credited to your account and we will notify you at the email address given by you on your order form. The refund will be made as soon as possible (usually within 30 days of your order).

We take every precaution to protect information about you both online and offline. Your credit card details are handled solely by Pay Pal (external web site) secure gateway which means BTM does not see your credit card details at all.

All other personal information is used only for the purposes of issuing you with your goods purchased online or informing you about BTM product news, if you have chosen to subscribe to our email list. We do not sell on your personal details to other companies or organisations for marketing purposes and will not use your email address to market our own services unless you have chosen to subscribe to our email list.

BTM typically deliver to customers from UK Mainland and UK Island addresses only. BTM use Royal Mail (1st and 2nd Class) postage services and other courier service to distribute your orders. Smaller items are usually sent via Royal Mail and larger items by Courier. You will need to sign for items delivered by Courier so please give an address where you can sign for goods during the day.

Complaints procedure
We hope you have a positive customer experience with our team of friendly staff. If, however, you would like to register a complaint about any part of our service please contact us by phone, fax, email, letter or via the online form found on the contact page and your concerns will be addressed promptly and confidentially (within 5 working days).

We hope you are pleased with your purchase. Where you wish to cancel an order you may do from the day you placed the order up until 7 working days after receipt of goods. We will refund the full amount for the returned items but you must pay the cost of returning the goods to us and postage and packing charges if applicable if goods are not faulty or damaged. We strongly advise that you get a certificate of posting from your post office so that you can claim compensation from Royal Mail should the parcel not reach us.

Where possible we check that products are in good and suitable for human consumption order before items are dispatched, however, inevitably an occasional fault may go unnoticed or occur soon after purchase, in which case we will be happy to take back damaged or unfit to human consumption goods and exchange or refund your money. To obtain an exchange or refund please return goods to us within 28 days of receipt of goods.

As a general rule you may like to use Royal Mail for smaller and medium packages and a courier service for larger items. If you use Royal Mail you can get a certificate of posting (free of charge) so that you can claim compensation from Royal Mail if the goods do not reach us. If the goods have a significant retail value (generally more than £30) you are advised to use a Royal Mail service that includes additional insurance to cover your goods should they go missing on route to us. Royal Mail’s standard parcel service is generally the most economical way to obtain additional insurance.

BTM reserves the right under The Consumer Protection (Distance Selling) Regulations 2000 not to accept returns of the goods which are not in good shape and in it is original packing.

Please make sure that you include details of your name, order/invoice number and whether you would like us to exchange your unsuitable/faulty goods or give a refund where appropriate.

Please send all goods for refund/exchange to us at:
BTM International UK Limited. 80 Goodhall Street, Park Royal. London. NW10 6TS.

If you have any questions about returning items to us please contact us.